Privacy policy

Privacy Policy

Introduction

At Pamper Ur Pets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

Store Information:

  • Store Name: Pamper Ur Pets
  • Email: contact.pamperurpets@gmail.com
  • Mailing Address: Pamper Ur Pets, 177 W Broadway, New York, NY 10013, United States
  • Phone: +1 (212) 966-3334

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact customer service
  • Participate in promotions or surveys

This may include:

  • Name and contact information (email, phone, address)
  • Payment information (credit card details, billing address)
  • Shipping information
  • Account credentials
  • Pet information (for personalized recommendations)
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send order confirmations and shipping updates
  • Communicate about your account
  • Improve our products and services
  • Send marketing communications (with your consent)
  • Detect and prevent fraud
  • Comply with legal obligations
  • Analyze website usage and performance

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

  • Payment processing
  • Shipping and delivery
  • Email marketing
  • Website analytics
  • Customer service
  • Fraud prevention

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety
  • Investigate potential violations of our terms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing systems
  • Regular security assessments
  • Access controls and employee training
  • Secure data storage practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Personalize your experience
  • Provide targeted advertising

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Opt-out of marketing communications

To exercise these rights, contact us at contact.pamperurpets@gmail.com.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising your rights

We do not sell personal information to third parties.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Users

Our services are operated from the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Marketing Communications

With your consent, we may send you promotional emails about:

  • New products and special offers
  • Pet care tips and advice
  • Company updates

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us at contact.pamperurpets@gmail.com
  • Updating your account preferences

Return Policy Integration

In accordance with our 30-day return policy, we may retain information about returned products for quality control, fraud prevention, and customer service purposes.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Updating the "Last Updated" date

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: contact.pamperurpets@gmail.com
Phone: +1 (212) 966-3334
Mail: Pamper Ur Pets, 177 W Broadway, New York, NY 10013, United States

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy is designed to comply with applicable US privacy laws. For specific legal advice regarding privacy compliance, please consult with a qualified attorney.