Shipping policy

Shipping Policy

Free Shipping on All Orders

At Pamper Ur Pets, we believe in making pet care knowledge accessible to everyone. That's why we offer completely free standard shipping on all orders within the United States.

Contact Information:

Email: contact.pamperurpets@gmail.com
Phone: +1 (212) 966-3334
Address: 177 W Broadway, New York, NY 10013, United States

Shipping Coverage

Domestic Shipping

We currently ship to all 50 United States, including:

All mainland US states
Alaska and Hawaii
US territories (Puerto Rico, US Virgin Islands, Guam)
APO/FPO military addresses

International Shipping

We do not currently offer international shipping. We only ship within the United States and its territories.

Processing and Delivery Times

Order Processing

Processing Time: 1-2 business days
Business Days: Monday through Friday (excluding holidays)
Cutoff Time: Orders placed before 2:00 PM EST ship the same business day
Weekend Orders: Processed on the next business day

Delivery Timeframes

Standard Free Shipping: 3-8 business days after processing

East Coast: Typically 3-5 business days
Central US: Typically 4-6 business days
West Coast: Typically 5-7 business days
Alaska/Hawaii: Typically 6-8 business days
APO/FPO: Typically 7-10 business days

Total Delivery Time

Complete delivery: 4-10 business days from order placement (processing + shipping time)

Shipping Methods and Carriers

Primary Carriers

We partner with reliable shipping carriers including:

United States Postal Service (USPS)
UPS
FedEx

Shipping Method Selection

We select the most efficient carrier based on your location
Specific carrier requests cannot be accommodated
All shipments include tracking information

Order Tracking

Tracking Information

Tracking number provided: Within 24 hours of shipment
Delivery via email: Sent to your order email address
Real-time updates: Available through carrier websites
Delivery confirmation: Electronic signature or delivery photo

Tracking Support

If you need help with tracking:

Check your email for tracking details
Contact us at contact.pamperurpets@gmail.com
Call +1 (212) 966-3334 during business hours

Shipping Addresses

Address Requirements

Must be a valid physical address within the United States
PO Boxes accepted for standard shipping
Ensure address accuracy to avoid delays

Address Changes

Before shipping: Contact us immediately to modify
After shipping: Cannot be changed; package will be delivered to original address
Refused delivery: Customer responsible for return shipping costs

Multiple Shipping Addresses

Each order ships to one address only
For multiple recipients, place separate orders
Gift orders can be shipped directly to recipient

Packaging and Handling

Protective Packaging

All products carefully packaged to prevent damage
Moisture-resistant packaging for weather protection
Bubble mailers or boxes based on order size
Eco-friendly packaging materials when possible

Order Consolidation

Multiple items ordered together ship in one package when possible
Large orders may ship in multiple packages for protection
No additional shipping charges for split shipments

Special Shipping Situations

Weather Delays

Severe weather may cause shipping delays
We'll notify you of significant delays
Delivery estimates may be extended during peak seasons

Holiday Shipping

Peak Season Adjustments (November-January):

Processing time may extend to 2-3 business days
Delivery may take 5-10 business days
Order early for holiday gifts

Damaged Packages

If your package arrives damaged:

Document damage with photos
Contact us within 7 days of delivery
We'll arrange replacement or refund
Keep damaged items until we provide instructions

Undeliverable Packages

Failed Delivery Attempts

If delivery fails due to:

Incorrect address provided by customer
Customer unavailable for required signature
Customer refusal of package

Resolution Process:

Package returns to our facility
Customer responsible for return shipping costs
Original shipping remains free
Reshipment available upon request and payment of return costs

Lost Packages

We investigate all lost package claims
Replacement or refund provided after carrier investigation
Claims must be reported within 10 business days of expected delivery

Military and International Addresses

APO/FPO Shipping

Free shipping to all APO/FPO addresses
Extended delivery time: 7-10 business days
Customs forms completed as required
Contact us for specific military shipping questions

International Customers

We currently do not ship internationally. We recommend:

Using a US mail forwarding service
Checking with local pet stores
Looking for digital versions if available

Shipping Restrictions

Prohibited Locations

We cannot ship to:

International addresses outside US territories
Locations with active shipping restrictions
Addresses flagged by carrier security

Product Restrictions

All our products are eligible for standard shipping with no restrictions.

Order Modifications and Cancellations

Before Shipping

Modifications: Available within 2 hours of order placement
Cancellations: Full refund if canceled before shipping
Contact immediately: Email contact.pamperurpets@gmail.com

After Shipping

Orders cannot be modified once shipped
Use our 30-day return policy for unwanted items
Address changes not possible after shipment

Customer Responsibilities

You are responsible for:

Providing accurate shipping information
Being available to receive packages
Inspecting packages upon delivery
Reporting damage or missing items promptly
Following up on tracking information

Shipping Insurance

Coverage Included

All packages automatically insured for full value
No additional cost to customers
Coverage includes loss and damage during transit
Claims handled directly by us, not customer

Expedited Shipping

Currently Unavailable

We currently offer only standard free shipping. Expedited options may be added in the future.

Rush Orders

For urgent needs:

Contact us before ordering
We'll do our best to prioritize processing
Standard delivery times still apply

Communication and Updates

Shipping Notifications

You'll receive:

Order confirmation email
Shipping confirmation with tracking
Delivery confirmation
Updates for any delays or issues

Stay Informed

Check your email regularly for updates
Ensure our emails aren't going to spam
Contact us if you don't receive expected notifications

Returns and Exchanges

Return Shipping

Free return shipping when return is due to our error
Customer pays return shipping for change of mind returns
See our complete Return and Refund Policy for details

Shipping Policy Updates

Changes to Policy

We may update this policy to improve our service
Changes will be posted with updated date
Continued use constitutes acceptance of changes

Notification of Changes

Posted on our website
Email notification for significant changes
30-day notice when possible

Customer Service

Shipping Questions

For any shipping-related questions or concerns:

Primary Contact:

Email: contact.pamperurpets@gmail.com (fastest response)
Response Time: Within 24 hours on business days

Phone Support:

Phone: +1 (212) 966-3334
Hours: Monday-Friday, 9 AM - 6 PM EST

Mail:

Address: 177 W Broadway, New York, NY 10013, United States

Limitations and Disclaimers

Delivery Estimates

Delivery times are estimates, not guarantees
Actual delivery may vary due to factors beyond our control
We are not liable for delays caused by carrier issues

Weather and Natural Events

Severe weather may cause delays
Natural disasters may affect shipping schedules
We'll communicate significant delays when possible

Questions about shipping? We're here to help! Contact us at contact.pamperurpets@gmail.com or call +1 (212) 966-3334.