Refund policy

Return and Refund Policy

Our Commitment

At Pamper Ur Pets, we want you and your furry friends to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our hassle-free 30-day return policy.

Store Information:

  • Store Name: Pamper Ur Pets
  • Email: contact.pamperurpets@gmail.com
  • Mailing Address: Pamper Ur Pets, 177 W Broadway, New York, NY 10013, United States
  • Phone: +1 (212) 966-3334

Return Policy Overview

30-Day Return Window

  • You have 30 calendar days from the date of delivery to return eligible items
  • Return period begins on the day you receive your order
  • Items must be returned in their original condition

Eligible Returns

We accept returns for:

  • Unused pet products in original packaging
  • Items with manufacturing defects
  • Incorrect items shipped due to our error
  • Damaged items received during shipping
  • Items that don't match the product description

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

  • Opened food, treats, or supplements
  • Used grooming products or shampoos
  • Items that have been personalized or customized
  • Items damaged by misuse or normal wear
  • Clearance or final sale items (clearly marked)

How to Initiate a Return

Step 1: Contact Us

Before sending any items back, please contact us:

  • Email: contact.pamperurpets@gmail.com
  • Phone: +1 (212) 966-3334
  • Include: Order number, item(s) to return, and reason for return

Step 2: Return Authorization

We'll provide you with:

  • Return authorization number (RMA)
  • Return shipping instructions
  • Prepaid return label (for eligible returns)

Step 3: Package Your Return

  • Include all original packaging, tags, and accessories
  • Pack items securely to prevent damage during transit
  • Include the RMA number on the package
  • Use the provided return label or ship to our return address

Return Shipping

Free Return Shipping

We provide free return shipping for:

  • Defective or damaged items
  • Incorrect items sent due to our error
  • Items that don't match description

Customer Responsibility

Return shipping costs are the customer's responsibility for:

  • Change of mind returns
  • Items that don't fit your pet
  • Returns due to ordering the wrong size/color

Return Address

Pamper Ur Pets Returns
177 W Broadway
New York, NY 10013
United States

Refund Process

Processing Time

  • Returns are processed within 3-5 business days of receipt
  • Refunds are issued within 5-10 business days after processing
  • You'll receive email confirmation when your return is processed

Refund Methods

  • Refunds are issued to the original payment method
  • Credit card refunds may take 1-2 billing cycles to appear
  • PayPal refunds are typically processed within 24 hours
  • Store credit can be issued upon request

Refund Amount

  • Full purchase price refund for eligible returns
  • Original shipping costs are refunded only if the return is due to our error
  • Return shipping costs are deducted from refund (unless we provide free return shipping)

Exchanges

Product Exchanges

  • We offer exchanges for size, color, or similar items
  • Exchange requests must be made within 30 days
  • Original item must be in returnable condition
  • Price differences may apply for upgraded items

Exchange Process

  1. Contact us to request an exchange
  2. Return the original item following our return process
  3. Place a new order for the desired item
  4. We'll refund the original purchase upon receipt

Special Circumstances

Damaged or Defective Items

If you receive damaged or defective items:

  • Contact us immediately (within 48 hours preferred)
  • Provide photos of the damage or defect
  • We'll arrange immediate replacement or full refund
  • No return shipping required in most cases

Wrong Item Shipped

If we ship the wrong item:

  • Contact us immediately
  • We'll arrange free return shipping
  • Expedited replacement will be sent
  • Full refund including shipping costs

Holiday Returns

During holiday seasons (November 1 - January 15):

  • Extended return period of 45 days
  • All other terms and conditions apply
  • Gift receipts available upon request

International Returns

For international customers:

  • 30-day return policy applies
  • Customer responsible for return shipping costs
  • Items must clear customs without additional fees to us
  • Refunds exclude original international shipping charges

Warranty Information

Manufacturer Warranties

  • Many products come with manufacturer warranties
  • We'll assist with warranty claims when applicable
  • Warranty terms vary by product and manufacturer
  • Contact us for warranty claim assistance

Our Guarantee

We stand behind the quality of our products and will work with you to resolve any issues with your purchase.

Refusal of Returns

We reserve the right to refuse returns that:

  • Are returned after the 30-day window
  • Show signs of misuse or damage
  • Are missing original packaging or components
  • Don't include valid RMA number
  • Are prohibited items (food, opened products, etc.)

Lost or Stolen Packages

Delivery Confirmation

  • All orders include tracking information
  • Delivery confirmation protects against lost package claims
  • Contact us immediately if a package shows delivered but wasn't received

Resolution Process

  • We'll investigate with the shipping carrier
  • Replacement or refund provided after investigation
  • Police report may be required for high-value items

Contact Us

For all return and refund questions:

Email: contact.pamperurpets@gmail.com
Phone: +1 (212) 966-3334
Hours: Monday-Friday, 9 AM - 6 PM EST
Mail: Pamper Ur Pets, 177 W Broadway, New York, NY 10013, United States

Policy Updates

This return and refund policy may be updated periodically. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of any changes.

Your satisfaction is our priority. If you have any questions about returns or refunds, please don't hesitate to contact our customer service team. We're here to help ensure you and your pets are happy with every purchase!

This policy is designed to comply with applicable US consumer protection laws. The terms of this policy are in addition to any rights you may have under applicable law.