Terms of service

Terms of Service

Agreement to Terms

By accessing and using the Pamper Ur Pets website, mobile application, or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

Company Information:

  • Business Name: Pamper Ur Pets
  • Email: contact.pamperurpets@gmail.com
  • Address: 177 W Broadway, New York, NY 10013, United States
  • Phone: +1 (212) 966-3334

Definitions

  • "Company," "we," "us," "our" refers to Pamper Ur Pets
  • "Service" refers to our website, products, and customer services
  • "User," "you," "your" refers to the person accessing or using our Service
  • "Content" refers to all text, graphics, images, and other materials on our Service

Use of Our Service

Eligibility

  • You must be at least 18 years old to make purchases
  • You must provide accurate and complete information
  • You are responsible for maintaining account security
  • One account per person or household

Acceptable Use

You agree to:

  • Use our Service lawfully and appropriately
  • Provide accurate information for orders and accounts
  • Respect intellectual property rights
  • Not interfere with Service functionality
  • Not attempt unauthorized access to our systems

Prohibited Activities

You may not:

  • Use our Service for illegal purposes
  • Violate any applicable laws or regulations
  • Transmit harmful or malicious content
  • Impersonate others or provide false information
  • Attempt to hack, reverse engineer, or disrupt our Service
  • Use automated systems to access our Service without permission
  • Resell our products commercially without authorization

Products and Services

Product Information

  • We strive for accuracy in product descriptions and pricing
  • Colors and images may vary slightly from actual products
  • We reserve the right to correct errors and update information
  • Product availability is subject to change without notice

Pricing

  • All prices are in US Dollars (USD)
  • Prices are subject to change without notice
  • Posted prices do not include applicable taxes
  • We reserve the right to correct pricing errors

Order Acceptance

  • All orders are subject to acceptance and availability
  • We reserve the right to refuse or cancel orders
  • Order confirmation does not guarantee acceptance
  • We may require additional verification for large orders

Payment Terms

Payment Methods

We accept:

  • Major credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Other payment methods as advertised

Payment Processing

  • Payment is due at time of order
  • Your payment method will be charged upon order confirmation
  • We use secure third-party payment processors
  • You authorize us to charge your selected payment method

Failed Payments

  • Orders with failed payments may be cancelled
  • You're responsible for any fees from your bank or payment provider
  • We may attempt to process payment multiple times

Shipping and Delivery

Shipping Terms

  • Standard Shipping: Free
  • Estimated Delivery: 3 to 8 business days
  • Shipping times are estimates, not guarantees
  • Delays may occur due to weather, holidays, or carrier issues

Delivery

  • You are responsible for providing accurate shipping information
  • Risk of loss transfers to you upon delivery
  • Delivery to the address provided constitutes completion of our obligation
  • Signature may be required for high-value items

Shipping Restrictions

  • We ship within the United States
  • Some products may have shipping restrictions
  • Hazardous materials subject to special handling
  • International shipping policies available separately

Returns and Refunds

Please refer to our separate Return and Refund Policy for complete details. In summary:

  • 30-day return window from delivery date
  • Items must be in original condition
  • Some items are non-returnable for health and safety reasons
  • Return authorization required before shipping returns

Intellectual Property

Our Content

  • All website content is owned by Pamper Ur Pets or licensed
  • Content is protected by copyright, trademark, and other laws
  • You may not reproduce, distribute, or create derivative works
  • Limited license granted for personal, non-commercial use

User Content

  • You retain ownership of content you submit
  • You grant us license to use submitted content
  • You represent that you have rights to submitted content
  • We may remove inappropriate content at our discretion

Trademarks

  • "Pamper Ur Pets" and our logos are our trademarks
  • Other trademarks belong to their respective owners
  • You may not use our trademarks without written permission

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our Service, you consent to our privacy practices.

Disclaimers

Product Disclaimers

  • Pet products are intended for appropriate species and ages
  • Always supervise pets with new products
  • Consult veterinarians for health-related products
  • We are not responsible for allergic reactions or misuse

Service Disclaimers

  • Service provided "as is" and "as available"
  • We do not guarantee uninterrupted or error-free service
  • Information may contain technical inaccuracies
  • We disclaim all warranties to the fullest extent permitted by law

Limitation of Liability

Liability Limits

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability is limited to the amount you paid for the specific product
  • We are not liable for indirect, incidental, or consequential damages
  • We are not liable for lost profits, data, or business opportunities
  • Some states do not allow limitation of certain damages

Indemnification

You agree to indemnify and hold harmless Pamper Ur Pets from claims arising from:

  • Your use of our Service
  • Your violation of these Terms
  • Your violation of third-party rights
  • Your negligent or wrongful conduct

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Labor disputes
  • Supplier issues
  • Technical failures
  • Pandemic or health emergencies

Dispute Resolution

Governing Law

These Terms are governed by the laws of New York State and applicable federal laws, without regard to conflict of law principles.

Jurisdiction

Any disputes shall be resolved in the state or federal courts located in New York County, New York.

Informal Resolution

Before filing any formal dispute, please contact us at contact.pamperurpets@gmail.com to attempt resolution.

Arbitration Clause

For disputes over $500, either party may elect binding arbitration under the rules of the American Arbitration Association, conducted in New York County, New York.

Account Terms

Account Creation

  • You must provide accurate information
  • You're responsible for account security
  • Notify us immediately of unauthorized access
  • One account per person

Account Termination

We may suspend or terminate accounts for:

  • Violation of these Terms
  • Fraudulent activity
  • Abuse of return policy
  • Inappropriate conduct

You may close your account at any time by contacting us.

Modifications

Terms Updates

  • We may update these Terms at any time
  • Significant changes will be communicated via email or website notice
  • Continued use constitutes acceptance of updated Terms
  • Updated effective date will be posted

Service Changes

We reserve the right to:

  • Modify or discontinue services
  • Change pricing and policies
  • Update product offerings
  • Implement new features or restrictions

Age Requirements

Minimum Age

  • You must be at least 18 years old to use our Service
  • Minors may use Service only with parent/guardian supervision
  • Parents/guardians are responsible for minor's use

Pet Safety and Responsibility

Product Use

  • Always supervise pets with new products
  • Read all product instructions and warnings
  • Ensure products are appropriate for your pet's size, age, and species
  • Discontinue use if adverse reactions occur

Veterinary Advice

  • Our products are not intended to diagnose, treat, or cure medical conditions
  • Consult your veterinarian for health concerns
  • We recommend veterinary approval for dietary supplements
  • Emergency situations require immediate veterinary care

Communication

Electronic Communications

By using our Service, you consent to:

  • Receive electronic communications from us
  • Electronic delivery of agreements, notices, and disclosures
  • Communication via email at the address you provide

Marketing Communications

  • We may send promotional emails with your consent
  • You can opt-out at any time
  • Unsubscribe links provided in all marketing emails
  • Account-related communications cannot be opted out

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and Pamper Ur Pets regarding use of our Service.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations without restriction.

Contact Information

For questions about these Terms of Service:

Email: contact.pamperurpets@gmail.com
Phone: +1 (212) 966-3334
Mail: Pamper Ur Pets, 177 W Broadway, New York, NY 10013, United States
Hours: Monday-Friday, 9 AM - 6 PM EST

Acknowledgment

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

These Terms of Service are designed to comply with applicable US laws. For specific legal advice, please consult with a qualified attorney.